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What is personalized parts service?
For additional support, we assign a “Technical Parts Representative” to each customer. This person will develop a relationship with you and will understand your parts needs and requirements.
What if I have a problem?
Our Customer Service Center can connect you to our entire staff of experienced engineers and technicians, who can answer your questions, offer advice and solve your system problems. A computerized call tracking system ensures that every call receives a prompt and appropriate response, regardless of your system’s brand name or age.
Why should you use genuine HK Systems replacement parts?
Many parts look alike, but they don’t all work alike. Parts that may appear to be “off the shelf” items may have been specifically modified to operate on HK Systems equipment. The custom parts used in our equipment are designed by experienced HK Systems engineers, and manufactured to our exact specifications. To maintain your system at its peak performance we highly recommend using only genuine HK Systems replacement parts.
What if it’s an emergency?
We understand that not all problems occur during regular business hours. So we are here for you 24 hours a day, 7 days a week providing technical support and emergency service. If you have an emergency that occurs after normal business hours you can call our:
EMERGENCY SERVICE 1-800-424-7365
What if it’s not an emergency or I just need to order parts?
Visit www.hksystemsparts.com or during business hours, please call:
For AGV/ASRS parts - 1-888-245-7278 (1-888-2HKParts)
For Conveyor parts - 859-334-2447 or 859-334-2418
What other spare parts services does HK provide?
- Support for all material handling equipment
- Computerized maintenance management software to manage inventory
- Discount programs with equipment service contracts
- Product engineering to support obsolescence issues
- Dedicated parts representatives
- Expedited delivery services
- Online parts ordering
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